At Edoc Service, we partner with both clients and suppliers. One such supplier is AfidenceIT, a technology services consulting firm that provides IT and business strategy, project management, IT Support, and other technical solutions for a range of companies. We sat down with Dustin Werden, the Director of Project Management Services at AfidenceIT, to explore the top 5 reasons why IT initiatives fail, what it’s like working for a value-driven company that’s built on trust, and just how important culture really is for any thriving company.
Scope Creep: Don’t set yourself up for failure by shooting at a moving target. Define your goals and drive to completion.
Lack of Stakeholder Alignment: Talk to the team and department leaders. Get in the trenches to understand how the changes that will be enacted by your project will affect those folks. This approach puts you in a better position to improve how you do business–not just deliver a project.
Setting Unreasonable Goals: A project is a promise. The goodwill and credibility that you’ve built with your employees can be eroded by missing deadlines and not delivering the advertised benefits.
Not Defining Success: Measure what you’re looking to improve (defect rate, order turnaround, efficiency, etc.) before you change a thing. It’s hard to tell the story of the value that’s been delivered if you don’t have the numbers to back it up. How can you know where you’re going, if you don’t know where you’ve been?
Failing to Communicate: Communicate on the front end of a project, communicate in the middle of a project, and communicate at the end of a project. If you’re not asking yourself if you’re communicating too much, you’re not communicating enough. Failing to communicate is without a doubt the most common reason projects fail.